Privacy Policy

1. Who We Are

This Privacy Policy applies to El Cerrito Artificial Grass Installation ("we," "us," or "our"), a local service business operating at 1335 Elm St, El Cerrito, CA 94530. We operate the website at elcerritoartificialgrass.com. If you have questions about this policy, contact us at sales@elcerritoartificialgrass.com.

2. Information We Collect

We collect information in a few ways:

Information You Provide Directly

When you contact us through a form on our website, by phone, or by email, you may provide your name, phone number, email address, home address, and details about the service you are requesting. We use this information only to respond to your inquiry and provide our services.

Information Collected Automatically

When you visit our website, our hosting and analytics providers may collect standard server log data, including your IP address, browser type, operating system, pages visited, and time on site. We use this data to understand how visitors use our site and to improve it over time. This data does not identify you personally.

Cookies

Our website may use cookies - small text files stored on your device - to help the site function properly and to support analytics. You can disable cookies in your browser settings. Doing so may affect how some parts of the site work, but will not prevent you from contacting us or requesting a quote.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule estimates or appointments
• Provide the services you have requested
• Send you information about your project, including quotes and follow-up communications
• Improve our website and understand how visitors interact with it
• Comply with legal obligations when required

We do not sell your personal information to third parties. We do not use your information for advertising targeting or share it with data brokers.

4. Third-Party Services

Our website uses third-party tools that may process data on our behalf, including web analytics providers and form processing services. These providers are bound by their own privacy policies and are not authorized to use your data for purposes other than providing services to us. We use Vercel Analytics to understand site performance. Form submissions may be processed through Tally. We encourage you to review the privacy policies of any third-party tools you interact with directly.

5. Data Retention

We retain contact and inquiry information for as long as is reasonably necessary to provide our services and maintain business records. Project-related records may be retained for several years for warranty, legal, or accounting purposes. You may request that we delete your personal information at any time by contacting us directly (see Section 8 below).

6. Data Security

We take reasonable steps to protect the information you provide against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain uses of your data

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

8. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically if you have concerns about how your information is handled.